Product Support & Refund
- Please Submit Ticket in the Client Area to get SUPPORT from us. Please submit one ticket for each product.
- All customization works have one month of support after deploy date. We do NOT keep any back-up for custom work. To get support after one month, Support Fee will be charged case by case.
- Each license is for one domain use only.
- Each product has one month of support after purchase date.
- To get support after one month of purchase (another 30 days support), please buy INDIVIDUAL PRODUCT SUPPORT SERVICE for one product or FULL PRODUCT SUPPORT SERVICE for all products you purchased.
- Support time: Monday-Friday, 8:30 AM-5:30 PM, GMT+7
- The ticket shall be responded within 1 working day.
- For customers who bought products from us that did not have Client Area account, please contact us to get one.
- For Scope of Support, please refer to http://knowledgebase.younetco.com/2015/11/12/scope-of-support/
Individual Product Support Service
FULL PRODUCT SUPPORT SERVICE [$59 / 30 days]
Full Support Service
Refunds will be happily granted if all the following requirements are met:
- Product has not been purchased with any Promotion applied, including bulk purchase or Package Pricing.
- Refund is requested within 3 business days after purchasing.
- Essential functions of the mod will not work on your site.
- We are given the opportunity to install the mod ourselves and correct the issue with the required ftp and admin access credentials.
- Installation Service is not refundable in any case.
- If module was modified but not by YouNet, support service might be restricted partly or totally.
- YouNet Product does not guarantee its compatibility with 3rd party vendor.
Otherwise, all sales are final.
MOBILE SUBSCRIPTION OPTION
- Subscription can be switched to ONE Time payment at any time. When switching, client will need to pay an amount equal to (full price – discount). The total discount is calculated based on how many months that have been subscribed. For each month of subscription, client will get $80 discount of one-time price and maximum discount is at $500.
- Subscription period also includes the time to build applications and submit them to app stores as well as the time waiting for approval from Apple and Google.
- Subscription can be canceled at any time. Payment already made with the month being canceled will be not refunded https://www.paypal.com/uk/webapps/helpcenter/helphub/article/?articleID=FAQ2145&m=SRE
- Once the subscription is canceled / suspended, all of the associated licenses and services will be terminated as well.
- Applications will be published under YouNet Developer Account.
- Source Code can only be purchased if you make one-time payment under restricted conditions. Price of source code is NOT included in License Cost ($1,200). Kindly contact us for more information.
- Christmas Season 2016 – Get discount 25% on ALL Purchases
- Product Upgrade: GroupBuy 4.05 – Fully upgraded layout and new enhanced features
- Black Friday and Cyber Monday 2016 Promotion – discount up to 40% off for all products
- Celebrating SocialEngine as Best Social Network Software Award winner in CMSCritic 2016!
- Product Upgrade: Profile Popup 4.02 – New design and more plugins supported