All of our plugins/templates come with a first 30-day free support. To extend your coverage further to 30 days more, you can purchase our Full Support Service.
This service is for all of our plugins that you have already purchased. For a certain plugin, you can use our Individual Product Support Service instead.
The importance of our customer support quality in achieving overall customer satisfaction can hardly be overestimated.
Scope of Support Service: http://knowledgebase.younetco.com/2015/11/12/scope-of-support/
Note:
- Support Service is NOT refundable in any case.
Supported Browser
IE9+, Firefox, Safari, Chrome
Support System
http://socialengine.younetco.com/client
Installation Guide
After purchase our product, an email will be sent to you immediately in which an installation guide is included to instruct you on how to install the product. If you purchase product with installation option, please submit ticket in the Client Area with FTP, site URL, and Site Admin account for us to install.
Refund & support policy
http://socialengine.younetco.com/policy
Support Time Monday-Friday, 8:30 AM-5:30 PM, GMT+7
Notice: For some reasons [email problem] that you do not receive email from us for product information, please contact us at info [at] younetco.com.
