Product Support & Refund
SUPPORT
- Please Submit Ticket in the Client Area to get SUPPORT from us. Please submit one ticket for each product.
- All customization works have one month of support after deploy date. We do NOT keep any back-up for custom work. To get support after one month, Support Fee will be charged case by case.
- Each license is for one domain use only.
- Support time: Monday-Friday, 8:30 AM-5:30 PM, GMT+7
- The ticket shall be responded within 1 working day.
- For customers who bought products from us that did not have Client Area account, please contact us to get one.
- For Scope of Support, please refer to http://knowledgebase.younetco.com/2015/11/12/scope-of-support/
- Each product has one month of support after purchase date.
- To get support after one month of purchase, please buy Individual Product Support Service for one product or Full Product Support Service for all products you purchased.
REFUND POLICY
Refunds will be happily granted if all the following requirements are met:
- Product has not been purchased with any Promotion applied, including bulk purchase or Package Pricing.
- Refund is requested within 3 business days after purchasing.
- Essential functions of the mod will not work on your site.
- We are given the opportunity to install the mod ourselves and correct the issue with the required ftp and admin access credentials.
- Installation Service is not refundable in any case.
- If module was modified but not by YouNet, support service might be restricted partly or totally.
- YouNet Product does not guarantee its compatibility with 3rd party vendor.
Otherwise, all sales are final.
LICENSE TRANSFER POLICY
YouNetCo allows Owned Product Licenses to be transferred with following requirements:
- Only Owned Software Licenses having active support are eligible for transfer.
- Owned Software Licenses are only eligible for transfer after at least 3 months from the date of purchase.
- License Transfer Fee will be charged (currently 20% of transferred License’s price).
- All transfers are final and cannot be reversed.
Before any transfer, please contact us to verify eligibility of your licensed account via ticket in Client Area. Upon request of the transfer, we will issue an invoice for the license transfer fee. Once paid, we will request from you the name, email address and details of the new owner for the license to be transferred to.
MOBILE SUBSCRIPTION OPTION
- Subscription can be switched to ONE Time payment at any time. When switching, client will need to pay an amount equal to (full price – discount). The total discount is calculated based on how many months that have been subscribed. For each month of subscription, client will get $80 discount of one-time price and maximum discount is at $500.
- Subscription period also includes the time to build applications and submit them to app stores as well as the time waiting for approval from Apple and Google.
- Subscription can be canceled at any time. Payment already made with the month being canceled will be not refunded https://www.paypal.com/uk/webapps/helpcenter/helphub/article/?articleID=FAQ2145&m=SRE
- Once the subscription is canceled / suspended, all of the associated licenses and services will be terminated as well.
- Applications will be published under YouNet Developer Account.
- Source Code can only be purchased if you make one-time payment under restricted conditions. Price of source code is NOT included in License Cost ($1,200). Kindly contact us for more information.
